Survey patients SGE International

SGE International recently conducted a survey to assess to what extent it is fulfilling the needs and expectations of the internationals registered at SGE International (SGEi).

The results of this survey have now been processed and analysed and SGE international is very pleased that they show that:

• 73% of patients of SGEi (strongly) agree with the statement that they trust their GP knows the best treatment and that they feel confident in his or her care.
• 83% of respondents feel that the needs and expectations of internationals have been taken into account in the set-up of SGEi and its services.
• internationals award SGEi on average an 8 (on a scale of 10) and are (very) likely to recommend SGEi to other internationals.

Compared with surveys of internationals that do not have the benefit of healthcare services designed for internationals, we can say that we have come a long way in closing the gap between the needs of internationals and Dutch healthcare.

Click here for a detailed report of the survey

The results have been analysed for SGEi by the network Healthcare for internationals (H4i). SGE is a founder and member of this network that aims to improve healthcare for internationals across the Netherlands.

Though we are very happy with these results, there certainly is room for further improvement. We received almost 200 observations and suggestions that help us to further improve our services at SGEi. In response to these we are pleased to announce that:

• As of April 3^rd 2017, SGE international will be opened 5 days a week and a second GP has joined the team.
• All appointments at SGEi will be confirmed by mail or text message.
• More user-friendly and flexible services will be introduced for the (online) ordering and delivery of prescription medication.

 

Improvements

In response to the many observations and suggestions SGE international is planning or considering the following improvements:

 

Observation or suggestion	Response
SGEi is only open 3 days a week. On other days one has to visit another center.	As of April 3rd 2017, SGE international will be opened 5 days a week and a second GP has joined the team.
Sometimes the details of an appointment (time, location) are unclear.	All appointments at SGEi will be confirmed by mail or text message.
Delivery of prescription medication sometimes is cumbersome.	More user-friendly and flexible services will be introduced for the (online) ordering and delivery of prescription medication.
More services at SGEi like a pharmacy or dentist.	SGEi is looking to introduce more services at the center, but there is not sufficient space for a dentist or pharmacy. When SGEi moves to a new location across the road (likely 2018-2019) there will be more space.
Lack of privacy in open area of reception desk and waiting room.	This is acknowledged and this is taken into account as much as possible by the professionals of SGEi. When SGEi moves to a new location across the road (likely 2018-2019) this will be solved in a more permanent way.
Unclarity about applicable tariffs, billing and (cash) payments.	Information as well as procedures will be reviewed and updated.
More options for preventative testing.	Options are being reviewed.
More assistance when being referred to a medical specialist or the hospital.	Needs and solutions will be reviewed together with the international panel.

Many other suggestions are under review.